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Refund policy

ONLINE RETURN POLICY

We accept returns on full-price, unworn, unwashed, and unaltered merchandise. Please review the return window and conditions applicable to your region below before initiating a return.

RETURN WINDOWS BY REGION

  • Standard International (US, Canada, Australia, Asia & Rest of World):

    • 1–14 Days from Delivery: Eligible for a full refund to your original payment method.

    • 15–21 Days from Delivery: Eligible for store credit only.

  • EU & UK Customers:

    • 1–14 Days from Delivery: Statutory right of withdrawal eligible for a full refund to your original payment method.

    • 15–21 Days from Delivery: Eligible for store credit only.

  • Mainland China Customers:

    • 1–7 Days from Delivery: Eligible for a full refund to your original payment method. Return requests must be submitted within 7 days of receiving your order.

    • Beyond 7 Days: Returns and store credit are not accepted due to customs clearance restrictions.

* Orders shipped to Mainland China are cleared through official customs with preferential tax rates. Returns must be processed within 7 days to meet strict customs re-export and tax adjustment windows.

STORE CREDIT TERMS

Once approved, store credit is issued via email once your returned item is received and inspected at our warehouse.

  • Value: Issued in the original currency used at checkout for the net purchase price of the returned item (excluding original shipping fees and customs duties).

  • Validity: Store credit does not expire and can be applied toward any future purchase at www.kuukee.co.

  • Restrictions: Store credit is non-refundable, and cannot be redeemed or exchanged for cash or credit card refunds under any circumstances, including business restructuring or operational changes.

NON-RETURNABLE & FINAL SALE ITEMS

  • 30% Off or More: Returnable for Store Credit only (no cash refunds).

  • 50% Off or More: Final Sale (no returns, exchanges, or refunds).

RETURN CONDITIONS & SHIPPING

  • Condition: Items must have all original tags and packaging intact. We strictly reject returns with signs of wear, perfume scents, makeup stains, or pet hair.

  • Shipping Costs: The customer is solely responsible for all return shipping costs back to our warehouse in Hong Kong. Original shipping charges and local customs duties are non-refundable. We recommend using a trackable courier service. Parcels sent via Cash on Delivery (COD) will be rejected and returned to the sender.

EXCHANGES

Due to limited production quantities, we do not process direct exchanges. If you need a different size or color, please return your original order for a refund and place a new order online.

HOW TO INITIATE A RETURN

Please email us at info@kuukee.co before sending any items back.